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Increased error rate at the API level
Incident
Report for Slido
Postmortem
Slido experienced an issue on the 24th of September between 15:53 and 16:24 CEST which occurred due to a database change on our end.
Although we quickly identified the issue and fully resolved in 30 minutes, some of our customers and also participants might have experienced performance issues when using Slido.
We’re very sorry for the trouble we caused during your live meeting or event.
If you have any questions, let us know at support@slido.com or start a chat.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results. Please do let us know if you are experiencing any issues.
Update
We are continuing to investigate the issue. Will keep you posted.
Investigating
We are currently investigating an increased error rate at the database level. It might affect the core functionality of our service - including joining an event or asking a question.
This incident affected: Slido API (Europe API) and Slido web app - Host access, Slido web app - Participant access.