tag:status.slido.com,2005:/historySlido Status - Incident History2024-03-29T05:23:47ZSlidotag:status.slido.com,2005:Incident/201678442024-03-05T16:40:51Z2024-03-05T16:40:51ZIssues with Google login<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:40</var> UTC</small><br><strong>Resolved</strong> - Slido users should be good when using Google login for their Slido services. <br /><br />It has been confirmed that from 16:20 UTC there are no issues with Google login reported. <br /><br />We apologize for the inconvenience and thank you for your understanding!</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Identified</strong> - Google login is currently experiencing issues and Slido users might be affected.<br /><br />This may prevent some users from accessing their Slido accounts. Our team is actively monitoring the situation.<br /><br />We apologize for the inconvenience and appreciate your patience while we work on getting things back to normal. Please stay tuned for further updates, and thank you for your understanding.</p>tag:status.slido.com,2005:Incident/200780692024-02-26T09:00:00Z2024-02-26T13:39:36ZSlido Google Slides is not accessible<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Resolved</strong> - Slido Google Slides integration is currently not accessible because of issues with Google Slides app. <br /><br />Slido as a standalone service works without issues. <br /><br />Our team is working with the Google team to identify the root cause. <br />Please bear with us as we continue to investigate.</p>tag:status.slido.com,2005:Incident/196587802024-01-09T17:43:02Z2024-01-09T17:43:02ZElevated error rates<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>17:43</var> UTC</small><br><strong>Resolved</strong> - Our team managed to resolve the issue. We will investigate this incident and ensure we take the necessary steps to prevent this from happening again.<br /><br />This is not the experience we are committed to delivering to you and we apologize to all whose meetings or events were negatively affected by this disruption. If you have any other questions, please let us know at support@slido.com.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>17:36</var> UTC</small><br><strong>Monitoring</strong> - Slido experienced a few minutes of disruption to all parts of the product at 17:18 UTC. This was caused by a restart of our EU database. A fix has been implemented and we are continuing to monitor the situation. We are in touch with our supplier to understand the root cause.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>17:22</var> UTC</small><br><strong>Investigating</strong> - We are investigating issues that might be affecting some of our customers. Some interactions with Slido might result in errors.<br />Our team is on it and trying to identify the root cause. Please bear with us as we continue to investigate.</p>tag:status.slido.com,2005:Incident/194160732023-12-12T16:10:10Z2023-12-14T08:52:30ZDegraded performance<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>16:10</var> UTC</small><br><strong>Resolved</strong> - Our team managed to resolve the issue. We will investigate this incident and ensure we take the necessary steps to prevent this from happening again.<br /><br />This is not the experience we are committed to delivering to you and we apologize to all whose meetings or events were negatively affected by this disruption. If you have any other questions, please let us know at support@slido.com.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>15:16</var> UTC</small><br><strong>Update</strong> - We are investigating issues that might be affecting some of our customers. Some interactions with Slido might be slower than usual.<br />Our team is on it and trying to identify the root cause. Please bear with us as we continue to investigate.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>15:14</var> UTC</small><br><strong>Investigating</strong> - We are investigating issues that might be affecting some of our customers. Some interactions with Slido might be slower than usual.<br />Our team is on it and trying to identify the root cause. Please bear with us as we continue to investigate.</p>tag:status.slido.com,2005:Incident/192115012023-11-24T14:00:00Z2023-11-24T17:15:13ZSlido quiz feature unavailable for basic plan users<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Resolved</strong> - Between 13:45 and 15:35 UTC, Slido's quiz feature experienced a disruption that affected basic plan customers. We are investigating this incident and will take the necessary steps to prevent similar issues from occurring in the future.<br /><br />We sincerely apologize for any inconvenience this may have caused during your meetings or events.<br />If you have any further questions, please feel free to contact us at support@slido.com.</p>tag:status.slido.com,2005:Incident/191865202023-11-21T11:18:29Z2023-11-21T11:18:29ZElevated error rates<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>11:18</var> UTC</small><br><strong>Resolved</strong> - Our team managed to resolve the issue. We will investigate this incident and ensure we take the necessary steps to prevent this from happening again.<br /><br />This is not the experience we are committed to delivering to you and we apologize to all whose meetings or events were negatively affected by this disruption. If you have any other questions, please let us know at support@slido.com.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>11:12</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we are working on the fix.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>10:59</var> UTC</small><br><strong>Investigating</strong> - We are investigating issues that might be affecting some of our customers. Some interactions with Slido might result in errors.<br />Our team is on it and trying to identify the root cause. Please bear with us as we continue to investigate.</p>tag:status.slido.com,2005:Incident/190469422023-11-07T15:31:51Z2023-11-07T15:31:51ZDegraded performance<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>15:31</var> UTC</small><br><strong>Resolved</strong> - Our team managed to resolve the issue. We will investigate this incident and ensure we take the necessary steps to prevent this from happening again.<br /><br />This is not the experience we are committed to delivering to you and we apologize to all whose meetings or events were negatively affected by this disruption. If you have any other questions, please let us know at support@slido.com.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>15:29</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>15:29</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and the fix has been implemented.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>15:12</var> UTC</small><br><strong>Investigating</strong> - We are investigating issues that might be affecting some of our customers. Some interactions with Slido might be slower than usual.<br />Our team is on it and trying to identify the root cause. Please bear with us as we continue to investigate.</p>tag:status.slido.com,2005:Incident/185632032023-09-21T06:30:00Z2023-09-21T06:46:37ZElevated error rates<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Resolved</strong> - We were investigating issues that might have affected some of our customers. Some interactions with Slido might resulted in errors.<br /><br />Our team managed to identify and resolve the issue. We will investigate this incident and ensure we take the necessary steps to prevent this from happening again.<br /><br />This is not the experience we are committed to delivering to you and we apologize to all whose meetings or events were negatively affected by this disruption. If you have any other questions, please let us know at support@slido.com.</p>tag:status.slido.com,2005:Incident/179447862023-08-06T08:20:50Z2023-08-06T08:20:50ZScheduled Database Maintenance<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>08:20</var> UTC</small><br><strong>Completed</strong> - The scheduled database maintenance has been completed successfully.<br /><br />Slido services were unavailable for approximately two minutes - between 7:26 - 7:27 UTC and 7:50 - 7:51 UTC.<br /><br />This tiny interruption will make Slido healthier, more secure and more reliable than before.<br /><br />Thank you for your understanding and patience. Have a great rest of the day!</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>11:35</var> UTC</small><br><strong>Scheduled</strong> - It's time for a break. We need to perform several database upgrades to make Slido healthier, more secure and more reliable than before.<br /><br />The maintenance will happen on August 6 (Sunday) between 07:00 UTC - 10:00 UTC.<br />Slido may be unavailable for 2-3 minutes. We recommend not using Slido for any critical meetings or events during the maintenance window to avoid surprises.<br /><br />Thanks for your understanding!</p>tag:status.slido.com,2005:Incident/173563422023-05-24T20:47:36Z2023-05-24T20:47:36ZSlido Webex integration issue<p><small>May <var data-var='date'>24</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>20:42</var> UTC</small><br><strong>Monitoring</strong> - Webex integration is working now, we are still monitoring its status as we work towards fully resolving the issue.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>20:13</var> UTC</small><br><strong>Investigating</strong> - We are investigating issue with Slido Webex integration.<br /><br />Slido as a standalone product works without issues.<br /><br />Our team is working with Webex team to identify the root cause. Please bear with us as we continue to investigate.</p>tag:status.slido.com,2005:Incident/173415532023-05-23T16:08:33Z2023-05-23T16:08:33ZSlido Webex integration issue<p><small>May <var data-var='date'>23</var>, <var data-var='time'>16:08</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Monitoring</strong> - Webex integration is working now, we are still monitoring its status as we work towards fully resolving the issue.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>14:24</var> UTC</small><br><strong>Investigating</strong> - We are investigating issue with Slido Webex integration.<br /><br />Slido as a standalone product works without issues.<br /><br />Our team is working with Webex team to identify the root cause. Please bear with us as we continue to investigate.</p>tag:status.slido.com,2005:Incident/166178122023-03-26T07:00:36Z2023-03-26T07:00:36ZScheduled maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>06:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>11:55</var> UTC</small><br><strong>Scheduled</strong> - It's time for a quick break. We need to perform a Redis upgrade to make Slido healthier, more secure and more reliable than before.<br /><br />The maintenance will happen on March 26 (Sunday) between 06:00 UTC - 07:00 UTC.<br />During this time, updating of voting in polls, submitting a question, upvoting, and reorganizing questions by the popularity in the Q&A might be slower in most Slido apps due to slower WebSockets messages in our platform. However, any websocket issues should only occur occasionally during this period. We recommend not using Slido for any critical meetings or events during the maintenance window to avoid surprises.<br /><br />This small interruption will make Slido healthier, more secure and more reliable than before.<br /><br />Thanks for your understanding!</p>tag:status.slido.com,2005:Incident/159332322023-01-25T12:30:00Z2023-01-25T15:48:55ZUpdates not loading on Slido present view<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>12:30</var> UTC</small><br><strong>Resolved</strong> - Between 1.50pm CET & 3.28pm CET on Wednesday 25th January, Slido users may have experienced issues with receiving new participant questions on the present view.<br /><br />These problems were due to a release which has now been reverted. Slido's present view should now be updating as expected. If you are still experiencing issues, please refresh the page by using Shift+Cmd (Apple) or Ctrl+R (Windows).<br /><br />We are sorry for any inconvenience this caused to you and your meetings, if you have any feedback or are still facing problems, please contact support@slido.com.</p>tag:status.slido.com,2005:Incident/157778382023-01-22T11:01:20Z2023-01-22T11:01:20ZScheduled Database Maintenance<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Completed</strong> - The scheduled database maintenance has been completed successfully.<br /><br />Slido services were unavailable for approximately two minutes - between 8:16 - 8:17 UTC and 8:24 - 8:25 UTC.<br /><br />This tiny interruption will make Slido healthier, more secure and more reliable than before.<br /><br />Thank you for your understanding and patience. Have a great rest of the day!</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>10:43</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>13:07</var> UTC</small><br><strong>Scheduled</strong> - It's time for a break. We need to perform several database upgrades to make Slido healthier, more secure and more reliable than before.<br /><br />The maintenance will happen on January 22 (Sunday) between 07:00 UTC - 12:00 UTC.<br />Slido may be unavailable for 2-3 minutes. We recommend not using Slido for any critical meetings or events during the maintenance window to avoid surprises.<br /><br />Thanks for your understanding!</p>tag:status.slido.com,2005:Incident/159207282023-01-19T10:00:00Z2023-01-24T12:56:35ZDegraded performance caused by token expiration issues<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Resolved</strong> - Between Wednesday 18th and Thursday 19th of January, Slido users may have experienced issues (e.g. not seeing new questions, likes, or poll results arriving) if they didn't reload Slido Admin for more than 10 minutes.<br /><br />These problems were a result of the work we are doing to replace our old authorization system with a modern OAuth 2.0-based system. This authorization system controls what users are able to do and see within Slido. Doing this for a set of interdependent systems during regular operations is a bit like replacing brakes on a car while it’s in motion.<br /><br />We are changing from making authorization decisions individually for every single request to a new system, where we make the decision once and embed the information about what the user has access to.<br /><br />For security reasons, these tokens expire after 10 minutes and need to be exchanged for a new token. In this instance, there was a problem with the renewed token being shared with the technology that enables the continual updates to be seen with Slido admin.<br /><br />We’d like to apologize to our customers who were impacted by this disruption. If you have any other questions, please let us know at support@slido.com.</p>tag:status.slido.com,2005:Incident/158922622023-01-18T08:00:00Z2023-01-20T14:14:29ZDegraded performance when presenting Slido<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Resolved</strong> - On Wednesday 18th, between 8:54 AM to 11:52 AM CET, some Slido users experienced errors when using the “Present in fullscreen” option in Slido admin.<br /><br />These errors were a result of the work we are doing to replace our old authorization system with a modern OAuth 2.0-based system. Doing this for a set of interdependent systems during regular operations is a bit like replacing brakes on a car while it’s in motion. <br /><br />When making a change for our apps to engage the new Auth system along with the old, the use-case of Slido Admin passing on its authorisations to Slido Wall was made to request auth scope that the auth system was not yet prepared to grant, resulting in “not logged in” error message.<br /><br />We’d like to apologize to our customers who were impacted by this disruption. If you have any other questions, please let us know at support@slido.com.</p>tag:status.slido.com,2005:Incident/112819542022-09-27T09:42:37Z2022-09-27T09:42:37ZElevated error rates<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>09:42</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved at 8:00 UTC. We apologise for the inconvenience.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>07:21</var> UTC</small><br><strong>Update</strong> - Initial investigations have confirmed that is only affecting users logging in through the Webex integration. SSO through other integrations is working as expected</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>07:13</var> UTC</small><br><strong>Investigating</strong> - We are investigating issues that might be affecting some customers. Logging into Slido through SSO might result in errors.<br />Our team is on it and trying to identify the root cause. Please bear with us as we continue to investigate.</p>tag:status.slido.com,2005:Incident/111561752022-09-19T06:31:39Z2022-09-19T06:31:39ZSlido application does not load<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>06:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>23:39</var> UTC</small><br><strong>Update</strong> - The root cause of the issue was the mismatch in the root DNS records for one of the domains we use to provide the service. The issue was identified and escalated very quickly; however, our hands were tied, and it took some time until the root registry applied all the necessary fixes. <br /><br />We are continuing to monitor for any further issues, but we anticipate that some clients might experience certain troubles in the course of the next 48 hours. The reason is that corrupted DNS records might still be present in the browsers and even distributed by some ISPs. Any issues will disappear automatically, but in case you need any assistance with troubleshooting or understanding the situation, please, don't hesitate to reach out to us at support@slido.com<br /><br />We are very sorry for all the trouble and inconvenience.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>23:22</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>23:16</var> UTC</small><br><strong>Update</strong> - We are currently working on restoring all Slido functionality. There are still problems that we have not been able to fully resolve - mainly connected with the login into the accounts, because of this, we are currently unable to provide a reliable ETA for when full functionality will be restored.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>21:08</var> UTC</small><br><strong>Investigating</strong> - We have received reports from clients that various components of Slido don't load. We are investigating underlying issues and will give update an update as soon as possible.</p>tag:status.slido.com,2005:Incident/105906812022-07-30T07:00:30Z2022-07-30T07:00:30ZScheduled Maintenance<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>06:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>10:39</var> UTC</small><br><strong>Scheduled</strong> - It's time for a quick break. We need to perform a routine infrastructure upgrade to make Slido healthier, more secure and more reliable.<br /><br />The maintenance will happen on July 30 (Saturday) between 06:00 AM - 07:00 AM UTC. Slido may be unavailable for 2-3 minutes. We recommend not using Slido for any critical meetings or events during the maintenance window to avoid surprises.<br /><br />Thanks for your understanding!</p>tag:status.slido.com,2005:Incident/98346032022-04-22T13:05:02Z2022-05-11T07:09:34ZIncreased error rates<p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>13:05</var> UTC</small><br><strong>Resolved</strong> - Our team managed to resolve the issue after it was identified and we will take the necessary steps to prevent this from happening again.<br /><br />This is not the experience we are committed to delivering to you and we hope it didn't negatively affect your meeting or event. If you have any other questions, please let us know at support@slido.com. Have a wonderful weekend!</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>12:20</var> UTC</small><br><strong>Investigating</strong> - We are investigating issues that might be affecting some of our customers. Some actions or interactions with Slido or Slido API might be resulting in errors. Our team is on it and trying to identify the root-cause. Please bear with us as we continue to investigate.</p>tag:status.slido.com,2005:Incident/96863662022-04-01T16:04:41Z2022-04-01T16:04:41ZDegraded performance<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Resolved</strong> - Our team managed to resolve the issue after it was identified and we will take the necessary steps to prevent this from happening again.<br /><br />This is not the experience we are committed to delivering to you and we hope it didn't negatively affect your meeting or event. If you have any other questions, please let us know at support@slido.com. Have a wonderful weekend!</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>14:56</var> UTC</small><br><strong>Investigating</strong> - We are investigating issues that might be affecting our customers. Some actions or interactions with Slido or Slido API might be slower than usual. Our team is on it and trying to identify the root-cause. Please bear with us as we continue to investigate.</p>tag:status.slido.com,2005:Incident/95165292022-03-07T13:30:37Z2022-03-11T11:47:54ZSlido Webex integration issue<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>Resolved</strong> - Our Slido Webex integration experienced an issue between 13:23 - 16:28 UTC on Mon, March 7.<br /><br />During this time, when using Slido in Webex, your participants might have been prompted to add a code or unable to access your Slido. <br /><br />Our team managed to resolve the issue after it was identified and we will take the necessary steps to prevent this from happening again.<br /><br />This is not the experience we are committed to delivering to you and we hope it didn't negatively affect your meeting or event. If you have any other questions, please let us know at support@slido.com.</p>tag:status.slido.com,2005:Incident/92558302022-02-07T11:53:21Z2022-02-07T11:53:21ZStream connectivity issues<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:53</var> UTC</small><br><strong>Resolved</strong> - We experienced stream connectivity issues between 10:13 - 10:45 UTC on Mon, February 7.<br /><br />As a result, you might have noticed issues with our auto-updating functionality. The data that we usually update automatically for you e.g. number of likes, or a number of poll votes, stayed outdated this time and you needed to refresh the page to get the updates.<br /><br />We managed to resolve the issue shortly after we found out what was wrong. We're very sorry for the trouble.<br /><br />If you still have a trouble to see the fresh data, please hit the refresh button to refresh your page. Once this is done Slido should work as usual.<br /><br />This is not the experience we are committed to delivering to you and we hope it didn't negatively affect your meeting or event. If you have any other questions, please let us know at support@slido.com.</p>tag:status.slido.com,2005:Incident/78871202021-08-31T22:48:21Z2021-08-31T22:48:21ZConnectivity issues<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>22:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>22:34</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. Please do let us know if you are experiencing any issues.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Investigating</strong> - We have identified a degradation in our hosting provider's network that adversely affects the Slido application's performance. We are investigating the issue and will post updates as they are available.</p>tag:status.slido.com,2005:Incident/61361222021-01-28T16:01:49Z2021-01-28T16:01:49ZElevated API Errors<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>15:46</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>15:42</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>