Slido Status
Degraded performance when presenting Slido
Incident Report for Slido
Resolved
On Wednesday 18th, between 8:54 AM to 11:52 AM CET, some Slido users experienced errors when using the “Present in fullscreen” option in Slido admin.

These errors were a result of the work we are doing to replace our old authorization system with a modern OAuth 2.0-based system. Doing this for a set of interdependent systems during regular operations is a bit like replacing brakes on a car while it’s in motion.

When making a change for our apps to engage the new Auth system along with the old, the use-case of Slido Admin passing on its authorisations to Slido Wall was made to request auth scope that the auth system was not yet prepared to grant, resulting in “not logged in” error message.

We’d like to apologize to our customers who were impacted by this disruption. If you have any other questions, please let us know at support@slido.com.
Posted Jan 18, 2023 - 08:00 UTC
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