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Issue with Google Slides on Windows
Incident
Report for Slido
Resolved
We have now identified the cause of the issue and released a fix.
If you were impacted by this problem, you will need to take a number of steps:
Firstly, please refresh your browser to ensure you have the latest version of the software loaded
Secondly, you will need to remove any poll slides which were created while this issue was active. You can do this by deleting the slide and then re-adding it from the 'existing polls' option in the Slido sidebar.
In case you have any issues with this, please contact support@slido.com and we can walk you through it.
We're sorry for any inconvenience this caused to your meetings today.
If you were impacted by this problem, you will need to take a number of steps:
Firstly, please refresh your browser to ensure you have the latest version of the software loaded
Secondly, you will need to remove any poll slides which were created while this issue was active. You can do this by deleting the slide and then re-adding it from the 'existing polls' option in the Slido sidebar.
In case you have any issues with this, please contact support@slido.com and we can walk you through it.
We're sorry for any inconvenience this caused to your meetings today.
Update
We've now confirmed that this is impacting Windows & Mac users. We are still investigating to identify the cause of the issue.
We're sorry for any inconvenience this is causing to your meetings.
We're sorry for any inconvenience this is causing to your meetings.
Investigating
We're investigating reports from Windows users around presenting within Google Slides.
The rest of the service remains unaffected and is operating smoothly. There are no reported issues at this time for Google Slide integration users on Mac OS.
Our engineering team is on the case to resolve this promptly. Updates will be shared as we have them. If this issue is impacting your workflow and you need immediate assistance, don't hesitate to reach out at support@slido.com.
Thank you for your patience as we work through this.
The rest of the service remains unaffected and is operating smoothly. There are no reported issues at this time for Google Slide integration users on Mac OS.
Our engineering team is on the case to resolve this promptly. Updates will be shared as we have them. If this issue is impacting your workflow and you need immediate assistance, don't hesitate to reach out at support@slido.com.
Thank you for your patience as we work through this.
This incident affected: Slido Presentation Integrations (Google Slides Integration).